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Post by dennisn on Mar 10, 2022 16:02:21 GMT
I’ve got the app. Vera hasn’t. Vera doesn’t do IT. She can use her iPad for looking at, but not participating in Facebook - started with her Slimming World group and can somehow see other stuff, but I need to occasionally clear all the pages and I hate to think how many junk emails are on it.
So, when we went to Skiathos last year, I had my vaccination record on my iPhone, but we had to ask 119 to send a printed copy for Vera. The NHS app has a feature called Linked Profiles, wherein I can link to her details and see her vaccinations. But it needs action from our surgery, who have to authorise me to have proxy access to her details. I’m getting absolutely nowhere with the surgery. They’ve at last admitted they know the feature exists, but say they don’t have anything to do with the NHS app, haven’t been told anything by NHS. I have looked it up on NHS website and given them a printout of the instructions for how they have to do it. To no avail.
Does anybody have any experience of it please?
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NHS App
Mar 10, 2022 16:27:14 GMT
via mobile
Post by yorkshiremouth on Mar 10, 2022 16:27:14 GMT
Linked profiles are only available to surgeries using EMIS or SystmOne.
To be fair, that’s most of them, but you might be unlucky.
First port of call is to check this.
Second, they really should know how to do this, and if they don’t they really should know how to find out.
I’d contact them again. Ask for their email address (may well be “admin@….”, and ask them to sort it out.
I do this for a job, and it ain’t rocket surgery.
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NHS App
Mar 10, 2022 16:33:13 GMT
via mobile
Post by yorkshiremouth on Mar 10, 2022 16:33:13 GMT
Dennis, when you find out, please let me know whether they use SystmOne or EMIS. I use both, and I can send you a step-by-step guide to forward to them on how to do it.
Alternately, just download the app to the iPad.
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NHS App
Mar 10, 2022 16:34:45 GMT
via mobile
Post by yorkshiremouth on Mar 10, 2022 16:34:45 GMT
Sorry, one more thing, you don’t actually need the app.
You can create an account and access it through a web browser. So you could have both yours and Vera’s on your iPhone, yours through the app and Vera’s through Safari.
Hope that helps.
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Post by dennisn on Mar 10, 2022 16:49:54 GMT
They are on TPP and I have printed out and handed to them this :-
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NHS App
Mar 10, 2022 17:16:31 GMT
via mobile
Post by yorkshiremouth on Mar 10, 2022 17:16:31 GMT
Let me know how you get on.
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Post by dennisn on Mar 10, 2022 17:21:45 GMT
Unfortunately my surgery Admin is less than enthusiastic with us (and we're not alone in thinking so). When I got the app, I thought maybe I'd look back at my test results for endoscopy, colonoscopy, when I gave up smoking and all sorts of interesting things. But I can't. They granted access only from the date they granted the on-line access, so all I can see is recent stuff. It's a week since I gave them that printout. As an amateur, it seems pretty straightforward to me, but of course, I'm not sitting aty their terminals so I can't see how horribly difficult it really is. I just can't see any problem - I don't think they should worry about my identity as they definitely know me and same with Vera, so I am getting a bit gruntled with it. Of course, there's nowhere to complain to that I can see. Gruntle, gruntle!!!
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NHS App
Mar 10, 2022 20:24:20 GMT
via mobile
Post by yorkshiremouth on Mar 10, 2022 20:24:20 GMT
You’re not getting gruntled. You’re getting DISgruntled.
:-)
I suspect the ‘past’ bit is because staff may have put something on your records, thinking you’d never see them, so it’s a data protection thing.
Not just you, I mean anyone.
But I feel your pain. I only hope you get it sorted.
I’d definitely get Vera signed up online, so you can access it on your phone. You can do that now, then if/when you get her on your app, it should be easier (he said, hopefully). I’m a big believer in belt & braces.
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NHS App
Mar 10, 2022 21:34:30 GMT
via mobile
Post by dennisn on Mar 10, 2022 21:34:30 GMT
DISgruntled isn’t enough.
I suspect “past” is because they don’t know how OR can’t be bothered. I’m afraid our surgery has a less than spotless reputation developed since they introduced the triaging of phone calls under the excuse of COVID.
Vera doesn’t do IT. I don’t know how to say it in any other way which people can understand. I have tried, honestly. So the way forward is for me to get proxy access.
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Post by cariad23 on Mar 11, 2022 6:17:55 GMT
must say our surgery is brilliant and very helpful, probably because i hardly use them and do my prescription on line. i have app and can make rare appointments, vaccination appts on it. i had to apply sepers. ately in writing to have access to my records ,which was granted and could scroll back years to see visits results. Maybe because they know i work in a hospital also nothing sinister on there. ITs great when i have my annual blood test i can look up my results without bothering the surgery, if i have a query i ask my cousin for advice , hes a doctor or show the consultant i work with at the hospital.. i understand your frustration alot of our patients have this problem. my husband still hasnt downloaded app must get it done hes never been to this gp weve had for 3 years but will be useful for vaccination status and to make appointment on line if he needs in
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NHS App
Mar 11, 2022 7:21:34 GMT
via mobile
Post by yorkshiremouth on Mar 11, 2022 7:21:34 GMT
DISgruntled isn’t enough. I suspect “past” is because they don’t know how OR can’t be bothered. I’m afraid our surgery has a less than spotless reputation developed since they introduced the triaging of phone calls under the excuse of COVID. Vera doesn’t do IT. I don’t know how to say it in any other way which people can understand. I have tried, honestly. So the way forward is for me to get proxy access. As I say, if that fails and you can’t get proxy access, set up Vera’s account online on a PC, then access it through your web browser. It works. It’s what I’ve had to do for my 12 year old son, as the iPhone won’t let him have the NHS app until he’s 13.
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NHS App
Mar 11, 2022 7:46:27 GMT
via mobile
Post by dennisn on Mar 11, 2022 7:46:27 GMT
I have no idea how to setup her account online.
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NHS App
Mar 11, 2022 8:19:23 GMT
via mobile
Post by yorkshiremouth on Mar 11, 2022 8:19:23 GMT
I have no idea how to setup her account online. On your iPhone, Google ‘nhs Covid pass’. The top result should say just that. Click on it. Scroll down to the first link ‘get a digital nhs Covid pass. Scroll down to where it says “How to get a digital nhs Covid pass”. Click on the second option “use the online nhs Covid pass service’. You’ll need an nhs login. For that you’ll need Vera’s name (you have that), date of birth (if you’ve forgotten her birthday she’ll be livid) and NHS number. You might have the latter kncorrespondence from your doctor or the NHS. If not, ring your surgery (Friday afternoon 2:00pm is not at all a bad time), and they’ll let you have it. From there on in its just a matter of answering the same questions you’d be asked setting up the app. You’ll need: - Vera - Vera’s passport - Your iPhone At some point you’ll need to take a pic of Vera’s passport - the page with her photo, name and passport number in it. The pic must be clear, not blurred, and you must be able to see all 4 edges. You’ll have fun with the next bit. It’ll come up with a page with a four figure number on it. You’ll have to video Vera with your phone reading the number. The web page then matches Vera on the video to Vera on the passport photo. The whole process will take maybe 20 minutes. It sound complicated, but it’s not, it’s dead easy. It’s just a pain in the backside. Now, here’s the trick. I’m going to guess you use Safari as the web browser on your iPhone. That’s great, almost everyone does. Continue to do so. But download another web browser - Google Chrome is great - and use it ONLY for Vera’s nhs account. That way you don’t have to worry about losing the link, and can continue using Safari. Let me know if you get stuck. Good luck.
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