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Post by cariad23 on Dec 31, 2015 18:25:03 GMT
I await the next instalment with interest buddy ! ha ha sorry !
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Post by cariad23 on Dec 31, 2015 18:25:22 GMT
I await the next instalment with interest buddy ! ha ha sorry !
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Post by dennisn on Jan 1, 2016 8:38:56 GMT
Next instalment is from the Vodafone shop in Bath where, to my great surprise, I was dealt with by a VERY helpful young woman. But she could not offer me any better result than to go back next Wednesday to see if the thing had got back to the warehouse and she could then do my new upgrade again. It also transpired that in addition to being given the wrong phone, I had been quoted the wrong price, - instead of £59 handset fee, it would be £69 and instead of £44 a month it would be £49. So I had a moment of Eureka-ness and asked what the monthly contract price would be without the cost of the phone, if I went round to the Apple shop and bought one there. She said it would be £15.30 a month for 2GB data, unlimited minutes and unlimited texts. So instead of upgrading and paying £49/month for 28 months, I could save £34 a month for the same service if I got my own phone. That's a saving of over £900, which is far more than the price of a new iPhone.
So I went to Apple shop (where they treat their customers well), bought a better iPhone and have emailed Vodafone to cancel the upgrade and downgrade me to a SIM only contract. I realise that this will give me a considerable period of hassle from them, can't cancel the contract without xx months notice, can't cancel until the phone gets back there, etc, etc, etc. But that's it, end of.
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Post by cariad23 on Jan 1, 2016 12:32:17 GMT
That's good, dread to think of the cost of all those phone calls to vodaphone, or do you get them free like I do to O2. That's all very well if you have an O2 phone to ring from. My husband recently dropped his phone in the river (don't ask ! ) luckily he could use mine to ring the free O2 customer service or it would have cost a fortune on an 0845 number as he was on the phone about 45 mins getting a new one.
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Post by dennisn on Jan 2, 2016 8:09:32 GMT
Hasn't your husband got the app which makes his phone waterproof?
Yes, the calls were free with my Vodafone handset.
You'd smile - yesterday I was looking online at Vodafone price plans and up came an invitation to "live chat". So I had a go with it. Typed back and forth with this guy in Timbuktu who offered every sympathy and fully understood my problem and would resolve it quickly. He said (typed). He eventually rang me to resolve it. He said he'd put me through to Returns and they would cancel the order and I'd pay nothing and I'd be happy. He spoke it very quickly in a heavy Timbuktu accent which I barely understood. He didn't ask if that would be OK, he just said he was transferring me, the phone changed to "Driving home for Christmas " then said "we are closed for bank holiday " and disconnected.
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Post by dennisn on Jan 2, 2016 8:30:21 GMT
This image of the Timbuktu call centre infrastructure doesn't fill me with confidence.
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