skiathossue
Junior Member
Posts: 35
Visits to Skiathos: More than 10
Accommodation Stayed At: La Piscine, Alkyon, Stellina, Costas & Mary and Akti
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Post by skiathossue on Sept 21, 2014 21:20:59 GMT
Don't worry we won't be fobbed off, expecting a load of excuses. I will let you know if and when we get a response.
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Post by dennisn on Sept 22, 2014 17:54:45 GMT
Dennison - no matter what I said to the rep he made it perfectly clear to me that a Fkexitrip is flight only so far as he and TC were concerned and although they said they would ensure all passengers were allocated rooms they didn't have to do so it was a gesture if goodwill Did you ask for that in writing, signed?
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Post by Tre on Sept 22, 2014 19:12:36 GMT
Just sent email to T Cook using guidance from Martin Lewis, Money Saving Expert, web site. Our own travel insurance will cover us for "Out of pocket" expenses if we have receipts, which we have, but doubt they'll pay my wine bill Lol
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Post by dennisn on Sept 23, 2014 8:01:04 GMT
Just sent email to T Cook using guidance from Martin Lewis, Money Saving Expert, web site. Our own travel insurance will cover us for "Out of pocket" expenses if we have receipts, which we have, but doubt they'll pay my wine bill Lol Aw c'mon! Wine bills are NECESSARY expenses. I avow this at 10:58am having started on late breakfast/early lunch of oregano crisps and a glass (which by now is effectively empty) of Mavrodaphne wine, my one and only favourite wine. It is now imperatively NECESSARY to refill it. Claim the wine bill, claim the wine bill, claim the wine bill. Just pretend you're an MP - they'd claim a wine bill for their bluddy ducks!
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skiathossue
Junior Member
Posts: 35
Visits to Skiathos: More than 10
Accommodation Stayed At: La Piscine, Alkyon, Stellina, Costas & Mary and Akti
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Post by skiathossue on Sept 23, 2014 19:24:45 GMT
Well the compensation claim is winding it's way to TC. How long it will be before we get a reply who knows. Will let you know Tre as soon as we hear anything
Sue
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Post by Tre on Sept 23, 2014 19:46:36 GMT
We've also done the form to T Cook Sue. Not hopeful that we'll be awarded the suggested €400 each! But we an try. On a different note, we contacted our travel insurance company (Nationwide through our bank account) and "Viola" Without any confirmation/receipts they've taken my word & cheque for out of pocket expenses on it's way:) Perhaps I should have inflated my €80 claim! Dennis, that includes the wine. Result! Seriously, I don't really expect anything from T Cook, but will wait & see.
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skiathossue
Junior Member
Posts: 35
Visits to Skiathos: More than 10
Accommodation Stayed At: La Piscine, Alkyon, Stellina, Costas & Mary and Akti
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Post by skiathossue on Sept 24, 2014 6:18:03 GMT
Hi Tre
We are of the same opinion regarding getting anything but our main claim is for the way we were treated regarding allocation of accommodation, the attitude of one certain rep and out of pocket expenses. Fingers crossed but like you don't hold out much hope but will not let it lie if they reject our claim initially.
Sue
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Post by dennisn on Sept 25, 2014 4:22:58 GMT
Didn't I tell you the wine was a necessary expense? Trust me, I'm an elderly (not that you'd believe it, standing on the sardine bus yesterday both in and out of town!).
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Post by Tre on Sept 25, 2014 7:53:55 GMT
Understand the Gatwick flight didn't get away yesterday. T Cook's customer service team is going to be busy
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Post by dennisn on Sept 25, 2014 12:35:36 GMT
Yes, they really are blotting their copybook, aren't they. I understand it broke down and they have flown in a replacement which left about 2pm (Villa Maria's husband works on the ground handling and told Angela).
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Post by dennisn on Sept 25, 2014 12:37:52 GMT
Not looking forward to our journey tomorrow (Thomson to Birmingham). The infamous weather app shows a storm coming.
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skiathossue
Junior Member
Posts: 35
Visits to Skiathos: More than 10
Accommodation Stayed At: La Piscine, Alkyon, Stellina, Costas & Mary and Akti
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Post by skiathossue on Sept 25, 2014 12:40:18 GMT
Hi dennison
Hope you don't have the same problems we had, keep that paper and pen handed just in case.
Sue
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skiathossue
Junior Member
Posts: 35
Visits to Skiathos: More than 10
Accommodation Stayed At: La Piscine, Alkyon, Stellina, Costas & Mary and Akti
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Post by skiathossue on Oct 1, 2014 15:39:44 GMT
Hi Tre
Just to let you know received a letter from TC. Basically it's what we expected at this stage that they are investigating our complaints with the resort team and will get back to us within 28 days. At least we received an acknowledgement!!!!
Sue
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Post by Tre on Oct 1, 2014 20:10:24 GMT
We've heard nothing Sue since the auto email response which promises 28 day reply target! Have received cheque from our travel insurance though. Gone "in the pot" for next year
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Post by dennisn on Oct 8, 2014 16:18:42 GMT
Just to add to the saga. I heard today that on Tuesday 30th September, last day of Thomson clients in Villa Maria, Troulos, the coach never turned up to take them to the airport. No answer to any of the local Thomson phone numbers!! They hung on as long as they dared, but as time grew closer to boarding, eventually Angela drove them to the airport. It must have been typical Greek bus filling with four adults and luggage in her very small car! Unfortunately she had to hang up to go on the school run before I could learn any more, like for instance whether she had billed Thomsons for the taxi run she did.
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