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Post by cariad23 on Oct 12, 2014 6:27:06 GMT
That tc rep was rubbish , never saw her all holiday, sent a courtesy text to say making own way to airport not even an acknowledgement. some people at our apartments hunted her down and said toilet bins only emptied every 4 days room not cleaned for a week, only one pathetic small towel no mat for floor, she said empty bins yourself into bin in the street ! we made a complaint by e mail on return on a whole lot of issues to do with apartment after moving out after a week and got £180 refund. we have booked flight only this year with tc because its an ideal time and airport for us, weather usually ok in july- I hope. you will definitely get compensation under eu rules. good article on claiming on martins money tips website
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skiathossue
Junior Member
Posts: 35
Visits to Skiathos: More than 10
Accommodation Stayed At: La Piscine, Alkyon, Stellina, Costas & Mary and Akti
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Post by skiathossue on Oct 14, 2014 6:56:17 GMT
Hi Tre Just wondered whether you had had any response from TC yet? With regards to our claim, the 28 days for getting back to us is in 11 days and am sure will only hear something just before times up!! ?
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Post by Tre on Oct 14, 2014 18:05:42 GMT
Sue, we had email yesterday from TC: (We initially contacted them 23 Sept)
"Thanks for getting in contact with us........... We really value your feedback and we will now use the information you have given us to investigate the points you have raised with our teams in resort. Once this investigation is complete, one of our Customer Relations Executives will contact you. Our aim is to contact you to resolve your complaint as quickly as possible but certainly within 28 days, as recommended by the Association of British Travel Agents (ABTA). Please be patient so that we can fully investigate your complaint"
Think it's sort of bog standard, corporate reply. Will post updates accordingly Tre
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skiathossue
Junior Member
Posts: 35
Visits to Skiathos: More than 10
Accommodation Stayed At: La Piscine, Alkyon, Stellina, Costas & Mary and Akti
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Post by skiathossue on Oct 14, 2014 19:06:28 GMT
Hi Tre
Exactly the same response we had word for word. Will keep in contact
Sue
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Post by Tre on Oct 15, 2014 20:27:24 GMT
Absolutely Sue. Not expecting much but....... You never know
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Post by Tre on Oct 27, 2014 21:24:03 GMT
For the record & as we expected, our reply from TC:- "I am sorry that your flight with us was delayed and for any inconvenience that this must have caused you. We work really hard to ensure that when a flight is delayed the disruption caused is kept to an absolute minimum. Unfortunately there are a number of factors that can contribute to a delay that have to be considered, such as Airport Authorities or Air Traffic Control, before an up to date departure time can be secured. As soon as confirmed information becomes available we commit to telling you at the airport or in resort. A full investigation has been carried out to find out what the cause of the delay was and we can see that the flight was delayed due to circumstances that were completely beyond our control. This investigation shows that the root cause of the delay was due to adverse weather. On this occasion under EU Regulation 261/2004 compensation would not be payable" We aren't going to take it further, our own insurance covered us for out of pocket expenses anyway. Now planning 2015
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skiathossue
Junior Member
Posts: 35
Visits to Skiathos: More than 10
Accommodation Stayed At: La Piscine, Alkyon, Stellina, Costas & Mary and Akti
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Post by skiathossue on Oct 28, 2014 14:57:38 GMT
Hi Tre
We are still waiting to hear about whether we are going to be compensated. Spoke to TC yesterday to be told they were still awaiting info from the reps at the resort to finalise their investigations. they then said that hopefully we should hear something by the end if the week, probably yo ask for further time to investigate!! Will let you know what happens. Won't let it go as in our case it wasn't so much the delay as the shambles of allocating our accommodation .
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Post by Tre on Oct 28, 2014 21:22:30 GMT
Keep us updated Sue. I know your experience wasn't a good one. Tre xx
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Post by dennisn on Nov 3, 2014 22:12:09 GMT
Just for information, Martin Lewis (Moneysavingexpert.com) was on BBC Radio five again today talking about flight delays. I don't know how it's done, but I believe it is possible to download a repeat of the broadcast - the programme was in the morning, he was on about 12 noon.
He seems very firm about compensation being payable and indicates that exceptional circumstances to let them off paying have to be extremely exceptional. A breakdown from a fault is really THEIR fault for not carrying out satisfactory maintenance, pay up! Pilots running out of flying time is surely their fault for not seeing it coming and providing a replacement crew. Pretty much a case of if the flight is more than 3 hours late arriving (not departing), you should expect to get paid as a matter of course - some will try harder than others to avoid it, but not many will succeed if you press them. And this rule applies to flights, whether booked as flight only or as part of a package.
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Post by Tre on Nov 4, 2014 21:36:24 GMT
dennisn, I agree but we aren't going yo pursue further as I said. However, i have it on good authority that at a couple on the Gatwick flight, a week later have been offered £630 compensation from TC. So I would certainly recommend that anyone who feels they deserve it pursue their claim.
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skiathossue
Junior Member
Posts: 35
Visits to Skiathos: More than 10
Accommodation Stayed At: La Piscine, Alkyon, Stellina, Costas & Mary and Akti
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Post by skiathossue on Nov 6, 2014 10:56:52 GMT
The Gatwick flight was that due to mechanical problems, can't remember. With regards to our claim we are still awaiting a decision. I have rang them on a couple of occasions but I get the usual 'waiting info from the reps' or ' you should hear something by the end of the week'. Apparently there has been a letter sent to us on the 27th October but we haven't received it but from what I gather it simply says they are waiting some further info. I have requested repeatedly asing for someone who is dealing with the claim to ring but they just ignore it. Next step is ABTA and the CEO if nothing is forthcoming within a week. So frustrating?
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Post by dennisn on Nov 6, 2014 13:32:05 GMT
New business opportunity? Flightdelays4you lawyers, no win no fee!
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Post by kelso on Nov 6, 2014 13:55:22 GMT
Do you not get enough spam e-mails already Dennis? Bob
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Post by dennisn on Nov 6, 2014 19:09:46 GMT
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Post by kelso on Nov 6, 2014 20:19:57 GMT
Nice one Dennis. Your humour is getting too clever for me. I had to read your post 3 times before the penny dropped. I hope this doesn't mean that I have entered some kind of decline! Bob
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